FAQ's

How long does it take to make?

We work on a 20-working day turnaround for every online order. That's a 4 week production schedule timeframe based on online orders already placed in the system. This production schedule update begins for all orders placed from 1st August 2022. 

Can I come to view your designs?

Yes! We have an Auckland Showroom that opens every Friday and Saturday 10 am - 4 pm. 14 Edmonton Road, Henderson, West Auckland 0612.

Do you have a click & collect option available?

At the checkout, you can select pick up. You will be notified when your order is ready to collect. Our showroom acts as our collection address. Click and collects are available from our gallery every Friday & Saturday 10 am - 4 pm. 

Is it blessed before it gets sent to me?

Yes! We have a Karakia (blessing) card with each kākahu. This means that you may also bless it each time you decide to use it for family occasions. This karakia (blessing) has been written by our kaumatua, Sonny Niha, specifically for this reason.

Can we arrange to have it blessed by Kaumatua Sonny Niha?

Yes! We can now offer you our showroom, by appointment only, to bring your family down and have your kākahu blessed in person. A wā karakia is approximately 30-60 mins long.                                                     Cost: $120.00 

Please enquire via email to cs@korowaibyhiria.com

 

What does OSFA mean?

OSFA means ONE SIZE FITS ALL. We noticed that most of our orders were in the 100cm width, so we have standardised our adult sizes. 

Can I order a smaller Adult size Korowai?

Yes, you can. Please note that we would need five business days to make your custom order once we have discussed & approved your order via email at cs@korowaibyhiria.com.

Can I order a CUSTOM Korowai?

Yes, you can. We offer custom Korowai in all sizes. Please email cs@korowaibyhiria.com with your korowai design ideas and measurements and we can email you a quote.

Customising any Korowai by Hiria design allows you to change the feather colours and styles in consultation with Hiria Aorangi. Depending on your design requests, this may take a few days or weeks to agree upon mutually. A sample photo of your actual design is taken, and we ask that you sign off on this design before any production begins. Please note that no additional changes can be made after approving the plan.

Can you help me to incorporate different aspects into my Korowai design?

Yes, we can. However, your iwi affiliations, colours and whakapapa (genealogy) are personal to you, and we recommend having these kinds of conversations with your whānau (family) before having discussions with us. We are here to help; however, as we hail from Ngāpuhi, Ngāti Hine, Te Rarawa, Ngāti Kuri & Ngāti Whatua ki Kaipara, we cannot give accurate advice for the Tikanga (cultural practices) and korero (stories) from your Iwi (tribe) or Hapu (village).

Can you customise the Taniko band for me?

Unfortunately, No. Due to us not having the resources at this time. Our current Taniko design is the Patiki (flounder), as shown in our website photographs. We are looking to offer this service in the future.

We are here to help, learn and grow with you, and these FAQs will be updated regularly. If you have any further questions, please email us at cs@korowaibyhiria.com.